Submit a request

Please choose your request type

Your email address

Receipt or order number(optional)

This can be found below the order total on your in-store receipt or at the top of your order confirmation email if you purchased online or over the phone.

Was your Gift Card purchased from a JB Hi-Fi Store or the JB Hi-Fi Online website? Select Store or Online(optional)

Select Store or Online

If the Gift Card was not purchased directly from JB Hi-Fi, where was it purchased from(optional)

Enter place of purchase

First name

Last name

Phone

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments(optional)

Add file or drop files here

We'll generally respond to your request within 2-3 days during our operating hours from 9am - 5pm everyday (NZST).

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