Returns, refunds & warranties

Returns & Refunds

• What is JB Hi-Fi's returns policy on earphones and headphones?
• Can I return goods without a receipt?
• What do I need to show to get a refund?
• I received the wrong product
• How do I return faulty goods?

Standard warranties

• Refunds & Warranties guide
• Can I use a digital receipt to make a warranty claim?
• What is covered on a computer or laptop warranty?
• What is covered on a mobile phone warranty?
• What is the JB Hi-Fi warranty policy?
• Consumer Guarantees, Warranties, & Refunds

Repairs

• How do I contact my product's manufacturer?
• Does JB Hi-Fi offer mobile phone screen and scratch repair?