From the day that you purchase your Extra Care Agreement (including prior to commencement of your cover) until expiry of your cover, We will provide You with advice on technical problems in relation to Your Product during the hours Monday to Friday 12pm to 7pm. You can access this benefit by phoning Our Administrator on 0800 400 481.
For computers/notebooks and printers, the technical support is limited to advice in relation to technical problems with hardware (the computer/notebook or printer itself) and/or the software supplied with the Product when purchased or installed prior to purchase by the manufacturer. Manufacturer installed software includes, but is not limited to:
- Anti Virus software
- Operating System (eg Windows or Mac OS)
- Manufacturer hardware related software
We will outsource the advice service to suitably qualified technicians according to product type. The advice You receive will be based on the latest technical knowledge available at the time, but will not include the engagement of other parties to carry out work or conduct further testing.