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Installation and Delivery services terms and conditions

These terms and conditions apply between JB Hi-Fi Group (NZ) Limited (CN 707 232) (“JB Hi-Fi” / “we”) and “you”, for the provision of any Installation Services and any Delivery Services (collectively, “Services”) purchased by you which JB Hi-Fi has agreed to arrange to have performed at the premises (“Premises”) nominated by you. SECTION 1 “GENERAL” will apply to all Services purchased by you, and if you have purchased Delivery Services, then SECTION 2 “DELIVERY” will also apply.

Please refer to our privacy policy on www.jbhifi.co.nz for important information regarding our collection and use of personal information.

Not all categories of Services listed below are available in all areas.  If you would like to know which Services are available in your area please reach out to your local JB Hi-Fi store.


General

  • The Services will be performed by a third-party provider nominated by JB Hi-Fi (“Provider”). Where the Services include Delivery Services, the Delivery Services Provider may be different to the Installation Services Provider, depending on the location of the Premises and the selection you made at the time of purchase. For the purposes of the Installation Services “Goods” means the goods you purchased from JB Hi-Fi, or from another retailer which are identified as the subject of the Installation Services. “Installation Services” has the meaning set out below (as applicable to the type of Goods for which you purchased Services, and in some cases the type of installation you purchased):
    • STANDARD TV SET UP the Provider will unpack, mount the TV on its stand (as supplied standard with the TV), tune the TV to receive free-to-air television channels, connect TV to a working Wi-Fi network (if the TV is a Smart TV), connect up to 5 previously set up and operational “plug and play” components to the TV (for example, a DVD player, gaming console or Google Chromecast) and ensure they are operational with your new TV, provide a basic customer education tutorial (maximum 15 minutes) providing an overview of use of TV remote and TV menu functionality and dispose of TV packaging if required. Does not include TV delivery, setup of AV receivers / lifestyle, home theatre systems or pre-loaded ‘apps’, removal of old TV, cable hiding behind the wall or in surface conduit, setup of other new audio or media components, supply of cables and wall bracket;
    • WALL MOUNT TV SET UP: Inclusions and exclusions applicable to Standard TV Set Up apply.  In addition, the Provider will wall mount the TV to a stud or solid wall.  Does not include supply of wall bracket, leads or cables (if the TV you have purchased does not include a wall bracket you will be required to provide one);
    • COMPUTERS the Provider will set up a new Windows or Mac computer, connect to internet via Wi-Fi or ethernet, connect to previously set up operational “plug and play” peripherals such as printer, keyboard, mouse and monitors, install available Microsoft Office and internet security software, install internet browser of choice, install available video conferencing app (e.g. Zoom, Microsoft Teams, Skype), provide a basic tutorial on using your new computer (up to 15 mins), clean up and disposal of packaging. Does not include data transfer from an old computer or hard drive or backing up from an old device prior to setting up or restoring a new device or removal of old computer;
    • MOBILES the Provider will set up a new mobile phone (iOS or Android), setup as a new device including OS, account creation or restore from existing backup, connect to internet via Wi-Fi and cellular, connect to peripherals such as printer and headphones, set up with 1 existing email address, provide a basic tutorial on using your new mobile phone (up to 15 mins), clean up and disposal of packaging. Does not include backing up an old device prior to setting up or restoring a new device or removal of old device;
    • TABLETS the Provider will set up a new tablet (iOS or Android), set up as a new device including OS account creation or restore from existing backup, connect to internet via Wi-Fi and/or cellular, connect to peripherals such as printer, keyboard and headphones, set up with 1 existing email address, provide a basic tutorial on using your new tablet (up to 15 mins), clean up and disposal of packaging. Does not include data transfer from an old computer or hard drive, backing up from an old device prior to setting up or restoring a new device or removal of old device;
    • SOUNDBAR SET UP the Provider will unbox and perform set up of soundbar on cabinet, connect soundbar to power, TV and Wi-Fi (depending on model), set up source and input, provide a basic tutorial on using your new soundbar (up to 15 minutes) and clean up and dispose of packaging. Does not include delivery, removal of old product, supply of cables, set up of a new streaming service account;
    • SOUNDBAR WALL MOUNT AND SET UP the Provider will install the soundbar wall bracket to the wall, unbox and mount soundbar, connect  soundbar to power, TV and Wi-Fi (depending on model), set up source and input, provide a basic tutorial on using your new soundbar (up to 15 minutes) and clean up and dispose of packaging. Does not include supply of a wall bracket (if the soundbar you have purchased does not include a wall bracket you will be required to provide one), delivery, removal of old product, supply of cables, set up of a new streaming service account;
    • HOME THEATRE SET UP the Provider will unbox and set up home theatre system in your room, connect home theatre system to power, TV, Wi-Fi and existing AV components, tune and pre-set the channels and zones, provide basic tutorial on using the home theatre system (up to 15 minutes), and clean up and dispose of packaging. Does not include delivery, removal of old product, wall mounting, in-wall or ceiling mounting of speakers and cabling work, supply of cables, set up of a new streaming service account;
    • SMART LIGHTING the Provider will set up and connect up to 3 smart light bulbs or basic smart lighting kit to existing sockets or lamps, connect to Wi-Fi and bridge (if applicable), mobile app download and set up onto your preferred device, light bulb set up and configuration within the mobile application including labelling, complete software/firmware updates as required, provide a basic tutorial on using your new smart lights (up to 15 mins), clean up and disposal of packaging. Does not include any work that requires an electrician, such as flood light and switch installations or removal of old product;
    • SMART SPEAKER the Provider will set up a smart speaker (e.g. Google Home & Assistant, Amazon Echo & Alexa), connect to power and internet via Wi-Fi or ethernet, mobile app download and set up onto your preferred device, connect to 1 existing music streaming service app, set up voice assistant feature, provide a basic tutorial on using your new smart speaker (up to 15 mins), clean up and disposal of packaging or removal of old product. Does not include creation of a new streaming service account;
    • Wi-Fi the Provider will set up your new Wi-Fi device such as mesh, modem/router, smart home hub, connect to power and network access point, set up of Wi-Fi network name, password and secure administrator credentials, test Wi-Fi signal strength and locate up to 3 included additional units in the most optimal coverage position, connect up to 10 devices to the new network (e.g. mobiles, tablets, printers, TVs and gaming consoles), download and set up the mobile application for the product (if applicable), provide a basic tutorial on using your new Wi-Fi network (up to 15 minutes), clean up and disposal of packaging. Does not include wall or ceiling mounting of devices or any work that requires an electrician, such as hard wiring network access points or work on cabling within the home or removal of old product;
    • PROJECTOR SET UP the Provider will unbox and set up on a cabinet, connect to power and Wi-Fi, focus and align the projector image for optimal position, tune Free to Air channels (if applicable), connect to 1 existing streaming service, re-connect up to 5 'plug & play’ components (e.g. Blu-ray player or console), arrange cables neatly with coil or ties, provide a basic tutorial on using your new projector (up to 15 mins), clean up and disposal of packaging. Does not include delivery, removal of old product, installation of a projector screen, set up of other new audio or media components, supply of cables;
    • PROJECTOR CEILING MOUNT AND SET UP the Provider will install projector bracket to the ceiling, unbox and mount projector and connect to power and Wi-Fi, focus and align the projector image for optimal position, tune Free to Air channels (if applicable), connect to 1 existing streaming service, re-connect up to 5 'plug & play’ components (e.g. Blu-ray player), arrange cables neatly with coil or ties, provide a basic tutorial on using your new projector (up to 15 mins), clean up and disposal of packaging. Does not include delivery, removal of old product, installation of a projector screen, installation of a power point or noggin in the ceiling, installation of in-ceiling motorised projector bracket, set up of other new audio or media components, supply of cables and complex in-ceiling cabling work.
  • The following add on Installation Services may be available for purchase by you. If you would like to know which of these add on Installation Services are available in your area please reach out to your local JB Hi-Fi store:
    • MEDIA DEVICE SET UP the Provider will set up and connect a media streaming device (e.g. Apple TV, Chromecast, Fire Stick, Blu-Ray) to your new TV and Wi-Fi or Ethernet. This includes connecting to 1 existing streaming service app, setup Voice Assistant feature and a basic tutorial on using your new media streaming device and mobile app (up to 15 mins), disposal of any packaging. Does not include removal of old product, supply of cables, set up of a new streaming service account;
    • NEW STREAMING ACCOUNT SET UP the Provider will set up a new streaming service account.  Does not include the cost of the streaming service account, which will be at your cost.  You will be responsible for providing the means of payment for the new streaming account;
    • UNIVERSAL REMOTE SET UP the Provider will set up your new universal remote control and program it for up to 5 suitable devices and help you create an account with any applicable mobile app and give you a basic tutorial on using your new universal remote control and mobile app (up to 15 mins), and will dispose of any packaging. Does not include product delivery, removal of old product, supply of cables, setup of a new streaming service account;
    • DATA TRANSFER the Provider will migrate data from your old computer or hard drive to your new computer, up to a 100GB limit. Additional fees apply for data transfer over 100GB (or requiring more than one hour), or for data recovery from a non-operational computer.  The Provider will discuss any additional charges that may be needed with you on the day;
    • REMOVAL the Provider will remove your old product which is being replaced by the Goods. Does not include TVs 65” or above or any product over 25KG that requires 2 Provider representatives to be onsite to safely remove it. An extra Provider representative can be added to a single person job for a fee. No extra fee is required if there are already 2 Provider representatives performing the Installation Services.
  • Standard fees for Installation Services only apply to Premises which are within 30kms of a participating JB Hi-Fi store. If JB Hi-Fi agrees to arrange for the provision of Installation Services at Premises which are more than 30kms from a participating JB Hi-Fi store additional fees may apply, which will be communicated to you in advance. JB Hi-Fi reserves the right to cancel any order for Installation Services and to refund the purchase price where it later discovers that the Premises are not within this geographic boundary.
  • JB Hi-Fi will endeavour to arrange the Services to be performed on the day agreed by you (possibility for delivery 7 days a week in Auckland, Christchurch and Wellington and Monday-Friday for other locations, in both cases excluding public holidays). But JB Hi-Fi cannot guarantee appointment times. You will be advised by the Provider(s) of an expected arrival timeframe. If this does not happen, please contact the JB Hi-Fi store where you purchased the Services. On the day of the Service, the Provider(s) will contact you before arrival. Please note that attendance to perform the Services may be affected by factors outside of JB Hi-Fi’s control, such as adverse weather conditions, traffic conditions, availability of the Goods and the actions of the Provider(s), and JB Hi-Fi therefore cannot guarantee arrival at the prearranged time and day. Where this happens JB Hi-Fi’s Provider(s) will provide you with as much notice as possible and will arrange another day with you.  Where you order the Services in respect of Goods which you are informed are not in stock (including any pre-orders) you acknowledge that this may result in a delay in the provision of the Services.
  • You must give at least 24 hours’ notice if you want to cancel the Services or change the date you agreed with JB Hi-Fi for the Services (or such other date that you may have agreed with the Provider(s)), by using the contact method you have been given. If you do not give this notice JB Hi-Fi can charge you its reasonable costs of any failed attendance and for rearranging attendance by the Provider(s) at the Premises, or a cancellation fee. If the Premises are unattended at the time that the Provider(s) attend at the Premises the Provider(s) will wait 10 minutes before leaving the Premises.
  • Save as otherwise provided by the Consumer Guarantees Act 1993, JB Hi-Fi shall not be responsible for any loss, cost, damage, expense, injury or death arising from any cables or sockets being damaged, faulty, incompatible with, or otherwise unsuitable for, the Goods. Under no circumstances will the Provider perform any provisioning, laying or relocating of any cable or points /outlets (power, data or coax) be they existing or new.
  • You must ensure that the Provider’s vehicle can park outside the Premises, allowing for a truck measuring 12.5 metres long. The Provider can refuse to deliver the Goods if parking is not available within 20 metres of the entrance to the Premises. Any applicable parking charges are your responsibility.
  • Please note, due to occupational health and safety reasons, the Provider’s team members are unable to remove their work boots in your home. Our team members do their best to maintain clean working boots for indoor purposes.  If you are concerned please consider selecting the delivery only option instead.
  • You are responsible for ensuring that the specific location in the Premises where the Goods are to be delivered and/or installed (and the route to that location from the boundary) is of sufficient size, safe and clear of obstacles.  You are responsible for moving any furniture that may need to be moved for the Services to be performed. Please bear in mind the weight of the Goods and whether the floors and walls are strong enough for the load and whether tiles or other floor/wall coverings or materials could be damaged because of this weight.  If the Goods cannot be delivered to (and, if applicable, Old Goods removed from) the specific delivery location for any of these reasons then JB Hi-Fi may charge you its reasonable costs of any failed installation / delivery and for re-arranging the installation / delivery. Save as otherwise provided under the Consumer Guarantees Act, JB Hi-Fi shall not be responsible for any loss, cost, damage, expense, injury or death arising from the structure, fixtures or fittings of the Premises being unable to bear the weight of the Goods.
  • You are responsible for ensuring that any required electrical, coaxial or data supplies or connections are within reach of the installation location and that they are compatible, in good condition and working order and will continue to be so for the foreseeable future. If the Provider believes that this is not the case (for example, frayed wiring, poorly fitted connections or otherwise unsuitable conditions) they will deliver but not install or connect the Goods and JB Hi-Fi will provide a refund of the Installation Service fees that you have paid for.
  • The Provider will take reasonable care but cannot guarantee that floors, walls, doors etc (ie anything on the delivery route) will not get dirty, wet or incur minor scuffing during the Services process. JB Hi-Fi suggests that you cover floors to protect them.
  • The back-up of any of your data that may be affected by the Installation Service is your responsibility. It is your responsibility to ensure that any of your data which may be at risk of loss, deletion, alteration or corruption as a result or in connection with the provision of the Installation Services is adequately backed-up by you prior to the Provider commencing provision of the Installation Services.
  • You, or another responsible person over the age of 18 whom you have given authority to attend at the time of the Services, must be present at the time of attendance. Any reference to “you” in the paragraphs below includes any such person.
  • You must ensure that any pets are placed in a secure location outside the room where the Services are to be provided before the Services commence and at all times during the provision of all Services.
  • Upon arrival at the Premises, you must ensure that the Provider can start all tasks without delay. The Provider will inspect the location(s) and the route to access them. In the event that the Provider believes that the location is unsafe or impractical they will be unable to perform the Installation Services at that location and will: (a) in the case of Delivery Services, deliver the Goods to such other location inside or outside the Premises as you direct, provided they consider this location and the route to this location to be safe and practicable; and (b) in the case of any applicable removal, be unable to remove the Old Goods.
  • If the Provider notices any pre-existing damage to the proposed area within your Premises where the Goods are to be installed before they install the Goods they will bring this to your attention and may take photos. This is intended to avoid any dispute as to whether the Provider has caused damage to your Premises during the Installation process.  You consent to the taking of photographs at the Premises and confirm to JB Hi-Fi and the Provider that you have obtained any necessary consents from any other residents.
  • Complex or difficult jobs (e.g. restricted access, lightweight walls or installation at non-standard heights above 1.5M) may incur additional charges (the Provider will discuss these charges with you and invoice you directly).
  • At the end of the installation you will be requested to sign a Proof of Installation document to confirm that the Services have been provided.
  • You acknowledge and agree that if you fail to provide any information, fail to provide correct information or fail to perform any of your obligations under these Terms and Conditions in respect of the Premises or in connection with the Services, then the Provider(s) may, without limiting any of JB Hi-Fi’s rights at law, refuse to perform the Services and/or may require the payment of extra fees from you as reasonably required to perform the Services.
  • Nothing contained in these Terms and Conditions shall be read or applied to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy or other obligation implied by the Consumer Guarantees Act or any other legislation which cannot by law be excluded, restricted or modified.  If you are acquiring (or hold yourself out as acquiring) the Services for the purposes of a business, you agree to contract out of the provisions of the Consumer Guarantees Act, and to the fullest extent possible at law the consumer guarantees will not apply to the Services, notwithstanding any other references in these Terms and Conditions to those guarantees or that Act.
  • The services come with consumer guarantees that cannot be excluded under the Consumer Guarantees Act. You may recover damages for any reasonably foreseeable loss or damage that you suffer because of any failure of the Services to comply with these guarantees. If the failure to comply with these guarantees cannot be remedied or is of a substantial character you may terminate the agreement for the supply of the Services or recover compensation for any reduction in the value of the Services below the price paid or payable by you for the Services. If the failure to comply with these guarantees can be remedied and is not of a substantial character, you may request that the failure be remedied within a reasonable time, or if it cannot be so remedied in a reasonable time you may recover all reasonable costs that you incur in having the failure remedied or terminate your agreement for the provision of the Services.
  • If JB Hi-Fi, a Provider, sub-contractors or employees suffer any reasonably foreseeable loss, damage, cost or expense as a result of your failure to comply with these Terms and Conditions, then you must pay JB Hi-Fi the amount of that loss, damage, cost or expense if JB Hi-Fi asks you to, and the exclusions in the following paragraph w) will not apply.
  • Save as otherwise provided by the consumer guarantees under the Consumer Guarantees Act, or the above paragraph v), neither party shall be liable to the other or any other person for any of the following losses arising from, or in connection with Services: (a) loss of profits; (b) loss of revenue; (c) loss of anticipated savings; (d) loss of business opportunity; (e) loss of goodwill; (f) loss of reputation; (g) loss of data, (h) consequential, indirect or incidental loss; (i) special loss; (j) punitive or exemplary damages; (k) economic loss or damages of any nature or description, or (l) any property damage, injury or death, whether such losses arise in contract, tort (including negligence), under statute or regulation, or under any other legal cause or action, claim or right.
  • Save as otherwise provided by the Consumer Guarantees Act, the Providers can rely on the exclusions, limitations and defences granted to JB Hi-Fi under these Terms and Conditions.
  • We may change all or part of these Terms and Conditions from time to time without notice.  Even if you are a frequent purchaser of Services you should check the latest version of these Terms and Conditions each time you purchase Services.  Any change to these Terms and Conditions will only apply to Services you order after the change is made.  None of our agents or employees or any third party has any authority to change these Terms and Conditions or to enter any agreement on behalf of JB Hi-Fi.
  • You may not assign any of your rights under or in connection with these Terms and Conditions or the Services.
  • For all Installation Services which involve or require: (i) the connection of Goods to cellular networks, the internet or Wi-Fi, you are responsible for ensuring access is available during the provision of the Installation Services (e.g. by subscribing to any applicable plans), as well as for providing any relevant passwords to the Provider; (ii) the installation or demonstration of any channels, software, programs, streaming services or ‘apps’ (such as Netflix) you are responsible for ensuring access and availability (including by subscribing for the relevant channels, programs, services or apps); (iii) certain connections or the setup or demonstration of features, this is subject to the functionality of the Goods you have purchased; and/or (iv) access to password-protected devices, you must grant the Provider access to these.  You acknowledge that the contract between JB Hi-Fi and you relates to the scope of Services agreed with JB Hi-Fi at the time of purchase.  Unless expressly contemplated in these Terms and Conditions, any additional goods and/or services you acquire from a Provider are not being supplied by or on behalf of JB Hi-Fi and therefore, to the fullest extent permissible at law, we exclude any liability in connection with those additional goods and/or services.
  • Where delivery Services and Installation Services are to be performed by a single Provider, the Provider will unpack and inspect the Goods for any damage upon completion of delivery at the Premises before commencing any applicable Installation Service. If the Provider identifies any damage to the Goods at this time, they will notify JB Hi-Fi which will then contact you to arrange replacement of the Goods and to reschedule the Services. If the Goods are delivered by a separate Provider prior to the Installation Service (or if you have purchased delivery only), JB Hi-Fi strongly advises that you immediately unpack and inspect the Goods before the Delivery Service Provider leaves the Premises. Any physical damage discovered during such inspection should be noted on the Proof of Delivery document. If you wish you may refuse to accept the Goods if there is physical damage to the Goods. If the Goods are not unpacked in the presence of the Delivery Service Provider, it will be difficult to establish whether any physical damage to the Goods was caused before or during the delivery process, rather than after the delivery process. If you do notice any physical damage after the delivery process is completed please call the store you purchased the Goods from immediately.
  • JB Hi-Fi’s privacy policy (available on its website) contains important information regarding JB Hi-Fi’s collection and use of personal information. You should read this policy before providing any personal information to JB Hi-Fi. By providing the personal information requested, you agree to this policy.

Delivery

  • “Delivery Services” means the delivery of Goods by the Provider to the specified room in your Premises and “Goods” means the goods purchased by you from JB Hi-Fi which are the subject of the Delivery Services. “Old Goods” means goods owned by you of a similar type and size to be removed from the Premises as agreed.
  • Delivery Services are available New Zealand wide.  Delivery of Goods (especially large Goods such as televisions and large appliances) to parts of New Zealand such as rural locations, to and from the North and South Island, remote/isolated areas and Island communities have extended delivery times and are subject to local transport schedules. Goods may also have to be collected from the closest local barge or freight company, in which case you will be responsible for arranging final delivery (including any additional cost for such final delivery) with the barge or freight company to your nominated address. If additional charges from a third party apply to delivery of your Goods, JB Hi-Fi will contact you prior to delivery to advise such charges.  If you do not accept these additional charges you or we may cancel the Delivery Services (and any connected Installation Services) and you will receive a refund of the fees paid.
  • The Provider will deliver the Goods to the Premises.  This Service does not include unpacking or connection of any type, wall or cabinet mounting, removal of packaging or (unless specified) the removal of Old Goods.
  • The Provider will inspect the location(s) and the route from the delivery vehicle to the location in the Premises. If the Provider believes that the route to a location or the location itself is unsafe or impracticable they will be unable to perform the Delivery or removal to or from that location and will deliver the Goods to such other location inside or outside the Premises as you direct, as long as they consider this location and the route to this location to be safe and practicable, and in the case of removal, be unable to remove the Old Goods.
  • Where the Provider is removing Old Goods you must ensure that the Old Goods are disconnected from power, and any fixture and fittings, safe to be handled, removed from any cavity or wall mount, and are otherwise readily available for easy removal at the time of your delivery.  Hard-wired electrical disconnections must have been performed by a licensed tradesman and under no circumstances will the Provider disconnect these. If all of the above conditions have not been satisfied the Provider will not be able to remove the Old Goods and (at our discretion) we may not refund any part of the price you paid. JB Hi-Fi will not pay you for your Old Goods and title in the Old Goods transfers to JB Hi-Fi upon removal from the Premises in consideration for such removal. Alternatively, instead of removing Old Goods, we will relocate (but not reconnect) the Old Goods within the Premises, on the basis it is safe and reasonable to do so. Relocation will not involve loading the Old Goods onto your vehicle.
  • If the Provider notices any pre-existing damage on the proposed delivery route within your Premises before they deliver the Goods th  ey will bring this to your attention and may take photos. This is intended to avoid any dispute as to whether the Provider has caused any damage to your Premises during the delivery process.  You consent to the taking of photographs at the Premises and confirm to JB Hi-Fi and the Provider that you have obtained any necessary consents from any other residents.
  • If you wish to return unused and unopened Goods and cancel the Installation Service because you have changed your mind please visit https://www.jbhifi.co.nz/General/Corporate/Consumer-Matters/ for details of our policies. You must give at least 24 hours’ notice in advance of the planned delivery timing for Installation Services by calling the JB Hi-Fi store where you bought the Services. If you do not provide this notice, JB Hi-Fi can charge you its reasonable costs of any failed attendance or a cancellation fee. If you are returning unused and unopened Goods due to change of mind in accordance with our policies we will not refund the delivery fee and you must pay for us to pick up the Goods. If the Goods are unused but have been unpacked we may, at our absolute discretion, accept return of the Goods in the event of a change of mind provided it is in perfect condition. However, in such cases we will not refund the delivery fee, you must pay for us to pick up the Goods and we will apply a restocking fee equal to 20% of the original purchase price.
  • Risk of loss, damage or theft to the Goods passes to you at the time of delivery of the Goods at the Premises.

 

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