JB Hi-Fi is advising consumers to be vigilant as New Zealanders are being targeted by scam emails and text messages using JB Hi-Fi branding.
There are a number of fraudulent or misleading scams using the names of well-known retailers, including JB Hi-Fi.
These scams can involve emails or SMS messages, phone calls, social media posts, or other unsolicited promotions that use the JB Hi-Fi brand to request personal or financial information or direct you to “scam” websites that appear to be linked to the retailer.
These may also take the form of competitions to win gift cards or purchase heavily discounted products, which for example:
- ask recipients to fill out surveys and provide personal details.
- send SMS or email messages directing you to websites requesting credit card details to purchase products or personal information (these websites may look like JB Hi-Fi websites).
- ask recipients to share, comment, or like a Facebook page.
View examples of known scams
Please note that JB Hi-Fi will never ask for your personal or banking details in unsolicited communications. We suggest that you do not respond to or participate in, any offer that appears suspicious or too good to be true.
If you have a query about an offer that you’ve received, please contact us and include any details or URLs that might help us to respond to your query in a timely manner.
In addition to the above you can use the following ways to help minimise your risk of being exposed to scams:
- Use the latest version of your anti-virus software
- Use the latest version of your web browser
Where to report suspicious electronic messaging:
Text Messages: Forward to the shortcode 7726, free of charge.
Cyber security: https://www.cert.govt.nz